Policies
Workplace relations and working conditions improvement policy
Social dialogue and the continuous improvement of working conditions are fundamental pillars in ensuring a healthy, productive, and fair professional environment. They play a key role in promoting organizational well-being, business performance, and sustainable professional relationships.
Through this policy, Groupe Mundial commits to establishing concrete mechanisms to deepen the understanding of team members’ expectations, ensure transparent communication between management and staff, strengthen engagement, and guarantee working conditions that respect fundamental human rights.
Moreover, this policy aligns with Groupe Mundial’s governance and social responsibility strategy by contributing to the United Nations Sustainable Development Goals (SDGs), notably:
Social Dialogue
All negotiations, consultations, and information exchanges between employee representatives and the employer on matters of common interest.
Improvement Committee
An internal body established within the company to represent team members and promote open, constructive dialogue with the employer.
Employee Representatives
Individuals elected or appointed to represent employee interests and facilitate communication with management.
Working Conditions
All elements related to the work environment, including work hours, compensation, benefits, training, and more.
As part of its social responsibility and commitment to more sustainable, safe, and equitable work environments, Groupe Mundial adheres to fundamental principles aimed at ensuring fair working conditions, ongoing professional development, and constructive social dialogue.
These commitments are detailed in the “Collective Agreement,” which outlines their practical implementation and governs the rights and obligations of stakeholders. The agreement serves as a key reference framework for the effective and adapted implementation of social governance principles within Groupe Mundial.
Work Schedule and Work-Life Balance
Groupe Mundial is committed to organizing work schedules in an efficient and flexible manner to allow team members to balance professional and personal responsibilities. This approach helps prevent burnout, improve productivity, and enhance job satisfaction. Compliance with applicable regulations and the use of flexible solutions—such as remote work or adjusted schedules—contribute to the overall well-being of our team.
(Refer to the “Remote Work Policy” for more details.)
Working Hours
Work schedule organization is a fundamental pillar of both performance and well-being. Groupe Mundial commits to:
- Structuring work hours efficiently and flexibly, allowing team members to balance professional and personal responsibilities.
- Ensuring compliance with labor laws and collective agreements regarding maximum work hours, breaks, and rest time.
- Implementing clear processes to communicate schedule changes, collect team members’ needs, and adjust work plans in a fair and coordinated manner.
(Refer to the sections “Regular Working Hours” and “Overtime and Minimum Compensation” in the current Collective Agreement.)
Compensation
Compensation reflects recognition of work and is a strategic tool for attracting and retaining talent. Groupe Mundial establishes market-aligned salary conditions based on objective criteria such as performance and experience to ensure fairness and foster engagement.
Groupe Mundial commits to:
- Providing clear and accessible salary grids based on qualifications, experience, and responsibilities to ensure internal equity.
- Conducting industry benchmarking studies to ensure competitiveness and market alignment.
- Setting up periodic salary review mechanisms incorporating career growth, skill development, and inflation.
(Refer to the “Salary” section of the Collective Agreement and the current “Pay Equity Disclosure” document.)
Benefits
Benefits go beyond salary and are key to well-being, work quality of life, and motivation. Health insurance, retirement savings, parental support, psychological support services, and well-being programs reflect Groupe Mundial’s social commitment.
Groupe Mundial commits to:
- Offering health and disability insurance to cover essential needs for team members and their families.
- Providing wellness programs, mental health resources (e.g., confidential helpline), and stress management initiatives.
- Offering continuous training, coaching programs, and career development opportunities.
- Implementing tailored benefits such as on-site daycare, solidarity funds, or business travel reimbursement.
(Refer to the sections “Maternity and Paternity Leave,” “Insurance Plan,” and “FTQ Solidarity Fund” in the Collective Agreement.)
Training
Skill development is essential in an ever-evolving environment. Groupe Mundial invests in training by providing team members with access to relevant programs aligned with market demands and career aspirations.
Groupe Mundial commits to:
- Offering continuous training aligned with industry trends and technological innovations.
- Establishing personalized development plans and internal career paths.
- Promoting mentorship, in-house training, and peer knowledge sharing.
- Ensuring that 100% of team members have structured access to training requests via dedicated tools and processes.
(Refer to the “Training Guide” for more details.)
At Groupe Mundial, we prioritize a harmonious work environment based on mutual respect, open communication, and continuous collaboration. The company respects and values freedom of association and commits to maintaining constructive and structured social dialogue through regular exchanges between the employer and employee representative committees.
Improvement Committees
These internal committees represent team members and maintain open communication with the employer. They also participate in negotiations and proactively monitor market trends related to wages, benefits, and labor practices. This mechanism helps prevent conflict, improve working conditions, and foster buy-in from team members on strategic decisions.
Stakeholders are responsible for facilitating meetings, sharing necessary information, and considering all proposals. The company provides committees with the resources required to fulfill their mission.
Meetings occur every two months, supporting a continuous and constructive dialogue. Meeting summaries are posted publicly to ensure transparency and access to information for all team members. Participation in these efforts is recognized as essential to the success and growth of Groupe Mundial.
Groupe Mundial commits to:
- Structuring regular social dialogue through consultation forums, internal surveys, and open exchanges with employee representatives.
- Establishing clear and accessible communication channels to share strategic updates and major decisions.
- Integrating employee feedback into the review of internal policies and working conditions to enhance engagement and a sense of belonging.
- Achieving 85% satisfaction in internal surveys on working conditions.
This policy applies to all Groupe Mundial entities, including Métal Bernard Inc., CDMB 9137-0619 Québec Inc., and Normandin Inc., and includes all team members and all levels of management, including senior executives and board members.
Through these principles, Groupe Mundial supports its strategic orientation toward responsible social governance, aligned with best practices in human resource management to build a culture of performance, attract and retain top talent.
Under the leadership of General Management and the Vice President of Human Capital, Groupe Mundial is committed to ensuring a fair, motivating, and sustainable work environment that contributes to overall performance and employee satisfaction.
This policy directly supports our BHAG (Big Hairy Audacious Goal): to make a positive and lasting difference in people’s lives. We are committed to positively impacting at least 1000 lives.
Environmental policy
Through its mission of mutual support, knowledge sharing, and collaborative development, Groupe Mundial places the environment at the heart of its strategic priorities. This environmental responsibility is expressed through a continuous improvement approach based on the following principles:
- The continuous improvement of its Environmental Management System (EMS) in accordance with ISO 14001, with the aim of enhancing process efficiency and environmental performance.
- Compliance with environmental obligations and all applicable requirements related to its activities, products, and services.
- Management by objectives, monitored through performance indicators.
- The sharing of best practices across all environmental issues.
- Contribution to improving the environmental performance within its sphere of influence, particularly among clients, suppliers, and subcontractors.
- Regular communication on its environmental performance, with a constant focus on transparency.
- A holistic approach aligned with the principles of Lean Environmental Management.
Groupe Mundial is fully committed to upholding key international principles related to sustainability and environmental preservation. Through our Lean Environmental Program, we implement sustainable projects and solutions that actively support the goals of the Paris Climate Agreement and selected United Nations Sustainable Development Goals (SDGs). Our efforts focus particularly on:
This environmental policy is fully integrated into the governance of Groupe Mundial and applies to all its entities, including Métal Bernard Inc., CDMB 9137-0619 Québec Inc., and Normandin Inc. Groupe Mundial strives for excellence in environmental performance and aims to position itself as a driving force for sustainable transformation in the Americas. To achieve this ambitious goal, we have set bold targets for 2030 across four key areas:
- Pollution prevention and environmental protection
- Greenhouse Gas (GHG) emissions reduction and climate change mitigation
- Energy efficiency
- Waste recovery and valorization
Pollution Prevention and Environmental Protection
Scope of Application:
- Applicability: Production areas within the entities of Groupe Mundial.
- Methods: Emission monitoring, process control, and improvement of filtration systems.
Objectives:
- Manage our production activities responsibly and efficiently to prevent and control their environmental impacts.
- Achieve a 100% completion rate of the preventive maintenance program for our capture and filtration systems, in order to ensure air quality that complies with applicable regulatory and environmental standards.
- Reduce PM2.5 fine particulate emissions measured at the outlets of capture equipment by 10% by 2030, compared to the 2025 baseline year, while keeping monthly concentrations below the regulatory threshold of 30 μg/m³.
- Implement awareness and training programs for employees on environmental impacts and the health effects of air pollution.
Monitoring Indicators:
- Completion rate of the preventive maintenance program.
- Average concentration of PM2.5 emissions (μg/m³).
- Frequency of internal audits on equipment.
Greenhouse Gas (GHG) Emissions and Contribution to Climate Change Mitigation
Scope of Application:
- Applicability: All operations, activities, and buildings of Groupe Mundial entities that generate GHG emissions.
- Methods: Emission measurement, process optimization, and energy transformation.
Objectives:
- Decarbonize our production operations by progressively reducing Scope 1 and 2 greenhouse gas emissions by 40% by 2025 compared to 2020 levels, and by 60% by 2030.
- Assess Scope 3 GHG emissions in categories identified by Groupe Mundial as having a major impact, in order to establish a targeted Scope 3 reduction plan.
- Reduce Scope 3 emissions by 20% by 2030, using 2025 as the reference year.
- Promote the adoption and use of clean, energy-efficient technologies to reduce GHG emissions.
- Implement employee awareness and training programs on the impacts and risks associated with climate change.
Monitoring Indicators :
- CO₂ equivalent emissions (tons of CO₂/year) – Scope 1 and 2
- CO₂ equivalent emissions (tons of CO₂/year) – Scope 3 (2025 baseline)
- Carbon intensity (tons of CO₂ / completed production hours) – Scope 1 and 2
Energy Efficiency
Scope of Application:
- Applicability: All production sites, offices, and facilities of Groupe Mundial entities.
- Methods: Monitoring of energy consumption and implementation of high energy-efficiency technologies.
Objectives:
- Implement a rigorous preventive and corrective maintenance program to ensure optimal operation of production equipment.
- Improve energy efficiency by adopting measures to reduce energy consumption and optimize the performance of equipment and facilities.
- Reduce overall energy consumption by 2030, including a 30% reduction in electricity use, 60% in natural gas, and 70% in propane, compared to the 2020 baseline year.
- Invest in clean and renewable technologies to reduce dependency on fossil fuels.
- Promote environmentally responsible practices and energy management awareness to strengthen a culture of sustainability.
Monitoring Indicators:
- Energy consumption (kWh/year)
- Energy intensity (kWh/completed production hours)
Waste Recovery and Valorization
Scope of Application:
- Applicability: All production sites, offices, and facilities of Groupe Mundial entities that generate waste.
- Methods: Waste sorting, recycling, valorization, and source reduction.
Objectives – Raw Materials and Supplies:
- Optimize total raw material consumption and promote the use of recycled or renewable raw materials.
- Reduce by 10% by 2030 the consumption of personal protective equipment (safety glasses, earplugs, gloves), compared to 2023 levels.
- Reduce by 10% by 2030 the consumption of supplies (wooden pallets, corrugated cardboard, cardboard boxes), compared to the 2023 baseline.
- Implement awareness and training programs for purchasing personnel to promote and integrate responsible procurement practices across Groupe Mundial
Monitoring Indicators:
- PPE consumption rate (units/year)
- Supply consumption rate (units or tons/year)
Objectives – Hazardous Residual Materials:
- Ensure full compliance with all regulations governing the management of hazardous residual materials.
- Improve the management of residual materials by applying the 3Rs-V-E principle (Reduce at source, Reuse, Recycle, Recover, Eliminate).
- 100% recovery of plastic bottles and cans subject to Québec’s deposit-return system (“Consigne Québec”).
- Reduce environmental risks by decreasing the number of incidents related to waste management, through a more eco-responsible approach and improved waste handling practices.
- Reduce waste management costs by 10% by 2030, compared to the 2025 baseline year.
- Promote the active participation of team members in environmentally responsible waste management.
Monitoring Indicators:
- Québec Deposit System Recovery Rate (kg/year)
- Waste Management Cost Savings ($/year)
By establishing this environmental policy, Groupe Mundial affirms its strategic focus on building a culture of sustainable performance, continuous innovation, and shared prosperity with its stakeholders. Under the leadership of the Lean Environmental Manager, Groupe Mundial is committed to maintaining and improving its ISO 14001-certified environmental management system, thereby ensuring rigorous monitoring of environmental objectives and performance.
Fully aware of the challenges related to climate change and resource scarcity, we incorporate into our approach the transition to low-carbon technologies, emphasizing energy efficiency, process electrification, and the use of recycled or low-impact raw materials.
Moreover, Groupe Mundial values active collaboration by forming strategic alliances with clients, suppliers, and institutional partners. These partnerships aim to strengthen collective capabilities in sustainable innovation, share best practices, and support stakeholders in a continuous evolution toward a resilient, high-performing, and environmentally respectful value chain.
This environmental policy applies to all entities within Groupe Mundial and contributes directly to our shared goal: to make a positive and lasting difference in people’s lives. We are committed to positively impacting a minimum of 1000 lives.
Quality policy
At Groupe Mundial, quality is a fundamental pillar of our strategy for operational excellence and sustainable growth. It is fully embedded in our corporate culture and guides all our actions to deliver compliant, reliable products and services that meet or exceed our customers’ expectations.
Recognizing that customer satisfaction is a key driver of performance and long-term success, we place quality control and continuous improvement at the core of our priorities. This commitment is embodied in the implementation of a quality management system aligned with ISO 9001:2015, which helps us structure our processes, enhance our efficiency, and build long-lasting, trust-based relationships with our customers.
Furthermore, our quality policy is firmly rooted in a broader corporate social responsibility approach, in support of the United Nations Sustainable Development Goals (SDGs). Through our industrial practices and commitments, we contribute to a more sustainable industry, more responsible consumption, meaningful innovation, and a respectful and equitable work environment.
This policy applies to all production sites, support services, logistics operations, and administrative functions of Groupe Mundial, including Métal Bernard Inc., CDMB 9137-0619 Québec Inc., and Normandin Inc. It concerns all team members and partners involved in processes affecting the quality of products and services delivered to customers.
To uphold our commitment to quality, we define objectives aligned with the performance of our operational services and the compliance of our products with customer requirements. These objectives aim to:
- Ensure the proper functioning of the Quality Management System (QMS) in alignment with ISO 9001 standards and specific customer requirements.
- Optimize and strengthen the efficiency of human, technical, and financial resources dedicated to quality control and monitoring.
- Maintain the external nonconformity rate (customer returns) below 1,000 PPM (parts per million).
- Maintain the internal nonconformity rate below 3,000 DPMO (defects per million opportunities), to ensure rigorous quality control at all internal process stages, both globally and by department.
- Maintain an annual on-time delivery performance rate equal to or greater than 80%.
- Strengthen the culture of quality and performance through skill development and the ongoing integration of best practices.
- Leverage customer satisfaction evaluations to guide our continuous improvement actions and enhance the quality of our products and services.
- Deploy a regular supplier evaluation process based on quality, timeliness, and responsiveness criteria to ensure reliable and high-performing partnerships.
Groupe Mundial’s quality policy is based on the following principles:
Customer focus: Understand customers’ explicit and implicit needs and meet them with compliant, reliable, and on-time products and services.
Regulatory and normative compliance: Fulfill all applicable requirements, including ISO 9001 standards, specific customer expectations, and legal obligations.
Continuous improvement: Use Lean methodologies and quality tools to continuously improve our processes, products, and services.
Team member engagement: Engage all team members through training, empowerment, and clear communication around quality objectives.
Nonconformity prevention: Promote a preventive rather than corrective approach by integrating quarterly quality risk analyses into all process stages.
Sustainable supplier partnerships: Work closely with our suppliers to ensure the conformity of inputs and strengthen supply chain resilience.
Culture of measurement and transparency: Monitor performance using clear, shared indicators that support informed decision-making.
The implementation of these principles is ensured through structured monitoring mechanisms:
Quality dashboards: Regular tracking of key indicators (PPM, DPMO, delivery rate, customer satisfaction rate, etc.).
Management review: Annual evaluation of the QMS performance and validation of strategic directions.
Corrective and preventive action plans: Structured handling of gaps and improvement opportunities (via ERP – EPICOR).
Performance meetings: Monthly or quarterly meetings with operational teams to analyze results and adjust priorities.
By adopting this policy, under the leadership of General Management and the Shipping & Quality Group Leader, Groupe Mundial reaffirms its commitment to providing the means and resources necessary for the implementation of the Quality Management System (QMS).
The Shipping & Quality Group Leader plays a central role in implementing this policy. Their responsibilities include:
- Ensuring the maintenance and improvement of the QMS.
- Monitoring performance indicators and initiating corrective and preventive actions.
- Coordinating internal audits and supporting external audits (customer and third-party).
- Participating in the analysis of customer complaints and leading action plans.
- Acting as a key resource for all quality-related matters.
This policy directly supports the achievement of our BHAG (Big Hairy Audacious Goal): to make a positive and lasting difference in people’s lives. We are committed to positively impacting a minimum of 1000 lives.
